UK: Hermes enables customers to track parcels using voice commands

30.01.2017

UK: Hermes enables customers to track parcels using voice commands
CEP-Research, 30 Jan 2017, online:-
UK-based parcel company Hermes is allowing customers to track their parcel using voice commands through Alexa-enabled devices like Amazon Echo Dot or Echo. The firm has integrated its tracking solution with Amazon's Echo smart speakers range that use the Alexa digital assistant technology. The integration has been done by Innovation Lab. Consumers will also get updates on the deliveries. The functionality will also enable online shoppers to track items that have been returned to a retailer.The functionality is part of the firm's commitment to provide innovative solutions and services to retailers and enhance the delivery experience.
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